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These terms set out the rules that apply when you open and use your superace44 account, including how transactions work through Upay and Bank Transfer, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the regions we support — please read each section before you start.
By creating an account on superace44 and using any of our services — including deposits through Upay, Bank Transfer, or other configured local payment routes — you confirm that you have read and accepted these terms in full. If any part is unclear, you should contact our support team before completing a transaction rather than after. These terms form the whole agreement between you and us for account-based activity. Where a specific feature — such as a information or a withdrawal method — has its own written conditions, those conditions sit alongside these terms, not in place of them. In a conflict, the more specific document applies to that feature. Access to superace44 services depends on the laws that apply in your location and the eligible regions we operate in. We do not represent that every feature is lawfully available in every jurisdiction. It is your responsibility to check local rules before you deposit or play. We do not accept accounts from regions where operating is restricted. We may update these terms when our services change. When that happens, the revised version is posted here with the date it takes effect. Continuing to use your account after a revision means you accept the updated terms.
Deposits and withdrawals processed through Upay are subject to the limits and verification steps shown in your account wallet at the time of the transaction. Always check the current fields before confirming.
Bank Transfer is a configured payment route on this account. The reference number shown at checkout must be included in your transfer instruction; transactions sent without it may be delayed.
You must be of the minimum legal age required in your region and must not reside in a restricted jurisdiction. We reserve the right to ask for identity verification at any point during your account lifetime.
When these terms are revised, the new version replaces the old one from the date shown. Your continued account use after that date is taken as acceptance. Contact support if you disagree with a change.
These terms govern specific areas of your relationship with superace44. Knowing the boundary of each area helps you understand what falls inside this agreement and what is handled separately or by a third party.
Your login, account dashboard, wallet balance and account settings are fully within the scope of these terms. Rules on account suspension, verification requests and account closure all apply here. Access depends on your region's local law.
All deposits and withdrawals — whether via Upay, Bank Transfer or another configured route — fall under these terms. Processing steps, reference requirements and any limits shown in your wallet are part of this agreement.
Game catalogues, odds displays, promotional communications and account notifications are produced by us and covered by these terms. Studio titles from providers such as PG Soft and Habanero are supplied as game content only; their own end-user terms may also apply.
Payment processors, identity verification providers and network operators are independent of superace44. Once a transaction leaves our platform and enters a third-party network, those providers' own terms govern it. We are not responsible for delays caused by third-party systems.
These terms are not just obligations — they also describe the actions you can take to manage your own account. You have the right to review any transaction recorded in your wallet history at any time by logging in and opening the transaction log in your account dashboard. If a record looks wrong, you can raise a correction request through our support channel and we will investigate within the timeframe stated at the time of your submission. You can update personal details — including the mobile number linked to your Upay or Bank Transfer route — in the account settings page. Some changes, such as updating your registered name, require identity verification before they take effect; the fields shown in settings will tell you exactly what documents to upload. You also have the right to ask us what account data we hold and to request deletion where our policy and applicable law allow it. All such requests go through the same support contact shown in the section below.
Log in and open the transaction log in your account dashboard to see every deposit and withdrawal, including the payment route used and the date recorded.
Update your mobile number, email or payment preferences in account settings. Name changes require identity documents; the settings page shows which fields trigger verification.
If a transaction or account action looks wrong, contact support with your account reference and the transaction ID visible in your log. We log every query and respond in the order they arrive.
You can ask for a summary of the personal data we hold on your account, or request deletion where local law and our retention policy permit. Use the support contact in the section below to make this request.
If any part of these terms raises a question — about your account eligibility, a transaction record, or a policy change — we have three ways to contact us. Choose the channel that suits your situation: live chat is fastest for wallet queries; email gives you a written record for formal requests.
Open the chat icon from any page while you are logged in. This is the quickest path for transaction questions, Upay reference checks or account-access issues. Chat is available during the support hours shown on the contact page.
Send a written query to our support address found in the Help section of your account. Include your account ID and the specific clause or transaction you are asking about. Email is the right channel for formal data or deletion requests.
The Help section inside your account dashboard covers common questions about these terms, including payment route steps, verification requirements and account-closure procedures. Check there first — many queries are answered without waiting for a reply.
We keep the data we collect limited to what is needed to run your account — your registered contact details, transaction records and the identity documents you upload for verification. We do not sell your data to marketing third parties. Cookie use on the site is described in our Privacy Policy, which sits alongside these terms; you can manage cookie preferences from the footer link at any time. Account security relies on your login credentials staying private. If you suspect your account has been accessed without your permission, contact support immediately and we will flag the account pending investigation. For policy change requests — such as asking us to correct a data record or remove an old payment reference — the process described in the rights section above applies.
We keep transaction records for the period required by applicable law and our internal audit policy. When the retention window closes, records are deleted or anonymised. Your account dashboard shows current balance and recent transaction history.
Cookies help us keep your session active and remember your last payment route. You can review and adjust cookie settings through the footer link. Disabling some cookies may affect wallet-page functionality.
Keep your password and any one-time codes linked to your Upay or Bank Transfer route private. We will never ask for your full password by email or chat. Use the account settings page to change your password at any time.
To request a correction to your account data or ask about a specific clause, contact support with your account reference. We confirm receipt of formal requests in writing and track them to resolution.
These are the questions we hear most often about how these terms apply to your account. If your question is not here, the support channels above are the right next step.
Yes. All deposits made through Upay or Bank Transfer are covered by these terms. Each route also has its own processing steps — the reference number and field requirements shown in your wallet at checkout form part of the transaction agreement.
Access depends on your local law and the eligible regions we support. We do not make legal determinations on your behalf. Before depositing, check the rules that apply in your jurisdiction. We do not accept accounts from restricted regions.
Open the transaction log in your account dashboard and note the transaction ID. Then contact support via live chat or email with that ID and a short description of the issue. We will investigate and reply with a written update through your registered contact details.
The revised version is posted on this page with the date it takes effect. We may send a notification to your registered email as well. Continuing to use your account after that date means you accept the updated terms. If you disagree, contact us before the effective date.
Send a written request through the email support channel, including your account ID. We will confirm receipt and process the request within the timeframe allowed by applicable law and our retention policy. Some records must be kept for audit purposes even after a deletion request.
Game content from studios such as PG Soft and Habanero is supplied as in-lobby entertainment. The outcome of any game round is governed by the game engine rules. Where a dispute involves a game result, we log the session record and liaise with the studio as part of our query process.